Your Title: Project Manager, Customer Onboarding
Job Location: Remote - USA
Our Department: Onboarding, Mobility Division, Transportation Sector
What You Will Do
This position is responsible to ensure that our large customer implementations are properly organized, successful, and properly rolled out.The job will assist customers in creating a project plan, assist in organizing all individuals involved, create / facilitate a task / action list to hold all parties accountable, and measure success. Ultimately the role is responsible for managing the relationship with the customer to ensure the customer is 100% satisfied with the decision to purchase Trimble Transportation and willing to provide testimonials as such.Included is the successful execution of the Trimble Transportation Project Management Methodology system to ensure long term customer satisfaction.Responsibilities include the following:
Create Trimble Transportation Project Management Methodology Plan for each customer implementation
Create weekly status reports
Conduct conference calls to set agendas and expectations and summarize progress and tasks required
Ensure all parties have completed their tasks as described in the Project
Integration - communicate and resolved all integration issues
Customer - dedicate required resources to test properly and test applications
Customer Manager - ensure internal support is aligned
Professional Services - during engagements
What Skills And Experience You Should Bring
Bachelor's degree (or) equivalent work experience in a related field
3 years Project Management experience
Knowledgeable on all Trimble Transportation tools/applications - ability to effectively train customer
Comfortable communicating and working with drivers, mechanics, dispatchers, management
Comfortable inspecting and hardware in vehicles
Comfortable presenting to executive level leadership
Able to conduct training on web based interface and all Trimble Transportation VAS
Proficiency in MS Word, Excel, PowerPoint
Excellent presentation skills and experience
Highly organized and able to demonstrate problem solving skills
Excellent attention to detail
Travel approx. 25%
Strong project management ability
Positive motivation and excellent people skills
Able to facilitate meetings with a high level of organization
Able to manage total accountability for a customer specific project
Willingness to work at a customer site for lengthy periods of time
Competencies Required
Customer Focus
Delegation
Planning
Interpersonal Savvy
Presentation Skills
Action Oriented
Preferred Skills And Experience
Proficiency in Microsoft Projects and Visio
Operations experience in transportation industry
Mobile communications and wireless experience
System knowledge of 3rd party dispatch applications
Project Management Certification
About Our Transportation Sector
Trimble Transportation is in business for optimizing the movement of freight by providing shippers and carriers both mobility, enterprise and visibility software tools they need to run their businesses more efficiently. As the leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS) we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs and optimize operations.
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